The agreement
These Terms form an agreement between Eventikit and the organization that creates an Eventikit workspace ("Customer", "you"). By creating a workspace, or by accepting an invitation to one, you agree to these Terms on behalf of that organization and confirm you have authority to do so.
The Acceptable Use Policy and, where Customer processes personal data through the service, the Data Processing Addendum are part of these Terms. If you sign an order form with us, the order form controls where it conflicts with these Terms.
Accounts and access
- Each user needs their own account with a verified email address. Accounts may not be shared.
- You decide who belongs to your organization and what role they have, and you are responsible for their activity.
- Keep credentials confidential, and use multi-factor authentication for anyone who can change billing, integrations or registrant data.
- Tell us promptly at security@eventikit.com if you suspect unauthorized access.
Plans, tokens and billing
Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. Plan limits — Premium Events per month, included tokens, workspaces and custom domains — are shown on the Billing page when you subscribe.
- Tokens are prepaid units consumed by metered features such as Premium Events and registrations beyond your plan. Included tokens reset each billing period; purchased tokens do not expire while your subscription is active.
- Registrations that need tokens are held until your balance covers them. Eventikit does not charge a registrant on your behalf for tokens.
- Fees are exclusive of taxes, which we will add where required.
- Upgrades take effect immediately and are prorated. Downgrades and cancellations take effect at the end of the current period.
- Except where the law requires otherwise, fees and purchased tokens are non-refundable.
- If a payment fails we will retry and notify you. We may suspend paid features after 14 days of non-payment.
Payments you collect from registrants
Ticket payments are processed through your own Stripe or Adyen account. You are the merchant of record: you set prices, refunds and cancellation terms for your events, and you are responsible for chargebacks, taxes and your payment provider's terms. Eventikit is not a party to transactions between you and your registrants.
Your content and data
You own the events, pages, forms, templates and registrant data you put into Eventikit. You grant us a limited licence to host, copy, transmit and display that content only as needed to provide and support the service.
You are responsible for having a lawful basis to collect registrant information, for the notices and consents your forms present, and for the content of messages you send. You can export your data at any time from Settings → Privacy, and for 30 days after your subscription ends.
Email and SMS
Messages sent through Eventikit must relate to your events and go to people who registered or otherwise agreed to hear from you. You must honour unsubscribes and SMS opt-outs, and comply with CAN-SPAM, the TCPA, CASL, PECR and similar laws. We may pause sending for an organization whose bounce or complaint rates put deliverability for other customers at risk.
Our responsibilities
- Provide the service substantially as described in our documentation, and not materially reduce its security or core functionality during your subscription.
- Protect your data with the safeguards described in the Data Processing Addendum.
- Give at least 30 days' notice of changes that materially reduce what your plan includes.
- Offer email support; plans with the named support add-on include the hours shown at purchase.
Integrations and third-party services
When you connect Salesforce, HubSpot, Mailchimp, Stripe, Adyen, Twilio or another provider, data flows to that provider under its own terms. We are not responsible for third-party services, and we may change or discontinue an integration if the provider changes its service or terms.
Suspension and termination
You can cancel at any time from the Billing page. We may suspend access that breaches the Acceptable Use Policy, creates a security risk, or is overdue, and will give notice first unless doing so would cause harm. Either party may terminate for a material breach that is not fixed within 30 days of written notice.
On termination your access ends, published event pages go offline, and your data is deleted as described in the Privacy Policy after the export window closes.
Disclaimers
Except as expressly stated in these Terms, the service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the service will be uninterrupted or error-free, or that any event will reach a particular attendance.
Limitation of liability
Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility. Each party's total liability arising out of these Terms is limited to the fees Customer paid in the 12 months before the event giving rise to the claim. These limits do not apply to Customer's payment obligations, either party's indemnity obligations, or liability that cannot be limited by law.
Indemnity
Customer will defend Eventikit against third-party claims arising from Customer's content, events, messages or breach of the Acceptable Use Policy. Eventikit will defend Customer against third-party claims that the service, as provided by us, infringes that party's intellectual property rights.
General
- These Terms are governed by the laws of the State of Delaware, United States, and disputes will be heard in the state and federal courts located in Delaware.
- We may update these Terms. Material changes take effect 30 days after we notify organization owners; continued use after that date means you accept them.
- Neither party may assign these Terms without consent, except to a successor in a merger or sale of substantially all assets.
- If a provision is unenforceable, the rest remains in effect. Failing to enforce a provision is not a waiver.
- Neither party is liable for delays caused by events beyond its reasonable control.
Notices to Eventikit: legal@eventikit.com.